Thank you for using TOMY MALL.
Orders placed by 23:59 on Friday, December 26, 2025 will be shipped within the year.
Orders placed after 00:00 on Saturday, December 27, 2025 will be shipped sequentially from Monday, January 5, 2026.
*Please note that if you enter your address incorrectly or there are any payment issues, your order may be delayed.・Delays may occur due to weather and traffic conditions.
・If you order a pre-order item that has not yet been released and a released item at the same time, the item will be delivered on the latest release date of the pre-ordered item.
(Please be careful when ordering pre-order items, and consider splitting your orders in advance.)
・For products ordered between 17:00 on Monday, December 15, 2025 and 10:00 on Monday, January 5, 2026, we cannot accept requests for specific delivery dates and times. Thank you for your understanding.
We apologize for the inconvenience, but during this period, our contact information will be as follows:
Our phone numbers are very busy around the New Year holidays, so please use the inquiry form.
*We accept inquiries via the inquiry form 24 hours a day, but we will respond to inquiries in the order they are received during business hours.
| due date | Contact Us |
|---|---|
| Monday, December 22nd | 〇 |
| December 23rd (Tuesday) | 〇 |
| Wednesday, December 24th | 〇 |
| December 25th (Thursday) | 〇 |
| December 26th (Friday) | 〇 |
| Saturday, December 27th | × |
| December 28th (Sunday) | × |
| Monday, December 29th | △ *Inquiries by email only |
| December 30th (Tuesday) | × |
| Wednesday, December 31st | × |
| January 1st (Thursday) | × |
| January 2 (Friday) | × |
| Saturday, January 3rd | × |
| January 4th (Sunday) | △ *Inquiries by email only |
| Monday, January 5th | 〇 |
We apologize for any inconvenience caused during this period, and we appreciate your understanding and cooperation.
