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Terms of Use

Chapter 1 Introduction

Article 1 Purpose

These terms and conditions (hereinafter referred to as "these terms and conditions") stipulate the conditions for the use of the Service (defined in Article 2) provided by the Operating Company (defined in Article 2) between the Operating Company and any customers (hereinafter referred to as "Customers") who use the Service.

Article 2 Definitions

In these terms, the following terms are used with the following meanings:

  1. "Operating Company" means TOMY Company, Ltd. Co., Ltd., TOMY Company, Ltd. Marketing Co., Ltd., TOMY Company, Ltd. Arts Co., Ltd., and TOMYTEC Co., Ltd.
  2. "Service" is a general term for the following services managed and operated by each Operating Company.
    Operating company: Service name
    TOMY Company, Ltd. Co., Ltd. and Co., Ltd. TOMY Company, Ltd. Marketing: TOMY MALL
    TOMY Company, Ltd. Arts, Inc.: Group E
    TOMYTEC Co., Ltd.: Tech Station
  3. "Products" refers to all products sold through this Service.
  4. "Content" refers to text, audio, music, images, photos, videos, software, programs, codes, and any other information contained in the Service.
  5. "Account Information" refers collectively to the ID and password information required for Customers to use the Service.
  6. "Personal information" refers to personal information as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information.
  7. "Personal Information" refers to certain information about you, including Personal Information and other Account Information.
  8. "Coupon" refers to a code for receiving discount services that can only be used on this Service.
  9. "Points" refers to data that can be used to pay for the purchase of products in this service. Details of points are set forth in Article 9.
  10. "Membership stage" refers to a rank awarded by our company according to the amount of shipping (including tax) from April 1st of the previous year to March 31st of the following year.

Article 3 Agreement to these Terms

  1. Customers shall use this service only after agreeing to and accepting all of the matters set forth in these Terms and Conditions.
  2. If you are a minor, you must obtain consent (including consent to these Terms) from your legal guardian, parent, or other legal representative before using this service. In addition, if you were a minor when you started using this service and use this service after reaching adulthood, you will be deemed to have ratified your use of this service while you were a minor.
  3. When you complete an order for a product through this service, you are deemed to have validly and irrevocably agreed to these terms and conditions.

Article 4 Changes to these Terms

  1. If it becomes necessary to change these Terms due to amendments to laws and regulations, changes in social conditions, or other circumstances, the Operating Company may change these Terms in accordance with applicable laws and regulations. In such case, the Operating Company will notify you of the change, the revised contents of the Terms, and the effective date of the change, with a reasonable period of notice, by a method that the Operating Company deems appropriate (such as posting on the website).
  2. Any use of the Service after any changes to these Terms will be subject to the revised Terms. If you do not agree to the changes to these Terms, you must immediately discontinue use of all of the Service.

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Chapter 2 Members

Article 5. Membership Registration and Account Information

  1. In order to order products through this service, you must register as a member in the manner specified by our company. When you register as a member, you will be issued account information that can be used across the entire service.
  2. When registering as a member as set forth in the preceding paragraph, you must provide true, accurate and complete information about yourself, and you will be responsible for updating your member information to keep it up to date.
  3. Membership registration is open only to individuals residing in Japan.
  4. You must take responsibility for managing your account information carefully to prevent unauthorized use. Regardless of whether or not there was any intentional or negligent act on your part, the Operating Company will regard any actions taken using your account information as your own actions. However, this does not apply if the actions are due to reasons attributable to the Operating Company.
  5. Customers who have registered as members may cancel their membership to the Service at any time by following the cancellation procedures specified by the Operating Company.
  6. If either ① the Operating Company determines that you have violated or are at risk of violating these Terms and Conditions, or ② more than one year has passed since your last use of any of the Services, the Operating Company may, at its discretion and without prior notice to you, delete or suspend your account information.
  7. The Operating Company may, as necessary, verify your membership information by submitting official proof (My Number Card, driver's license, health insurance card, passport, etc.).
  8. Regardless of the reason, when your account information is deleted or suspended, all of your rights to use the Service (including your membership level and the right to use coupons and points) will be lost. Please note that account information cannot be restored once it has been deleted.
  9. Since account information belongs exclusively to you, any usage rights you have for the Service cannot be transferred, loaned, or inherited by a third party.

Article 6: Protection of Personal Information

  1. 運営会社は、会員登録により取得した個人情報等を、以下のURLに掲示する運営会社の「プライバシーポリシー」に基づき適切に取り扱います。
    https://www.takaratomy.co.jp/privacypolicy/index.html
  2. 運営会社は、お客様及び運営会社の権利利益を保護するため、違法、不正または利用規約違反のおそれのある行為を防止、調査、分析等を行うにあたり、不正検知システム提供者等を含む業務委託先等にお客様の個人情報を第三者提供します。提供先においては、不正検知システム等の分析技術の改善等を目的として、個人情報が利用される場合があります。お客様は、本規約への同意をもって、当該第三者に個人情報を提供することを予め同意するものとします。

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Chapter 3 Sales Contract

Article 7 (Purchase of Products)

  1. Customers can order products through this service.
  2. After receiving your order, the operating company will send you an "Order Confirmation" email.
  3. When the preparation for shipment of the product and the shipment are completed, the operating company will send you a "Product Shipment Notification" email. At this point, a sales contract (including other service provision contracts; the same applies below) will be deemed to have been concluded between the operating company and you in accordance with the contents of your application and the contents of these Terms and Conditions.
  4. The Customer may not transfer to a third party, use as collateral or otherwise dispose of any rights arising from the purchase and sale contract with the Operating Company.
  5. If the operating company receives an order for more than the stock quantity secured by the operating company, the operating company may cancel the contract even after the sales contract has been concluded. In such a case, the operating company shall refund any payment already received from the customer. The operating company shall bear the costs of such refund.
  6. 特定の商品については購入制限を設ける場合があります。また同一とみなされるお客様が購入制限を超えて当該製品を購入したと運営会社が判断した場合には、売買契約成立後であっても、当該お客様との売買契約を運営会社は解除することができるものとします。このとき、運営会社は、お客様から既に受領していた代金がある場合は、これをお客様に返金するものとします。この時の返金にかかる費用は運営会社の負担とします。
  7. If the Customer fails to pay the price of the Products, etc. by the date specified by the Operating Company, the Operating Company may cancel the sales contract without any notice. However, the exercise of such cancellation right shall not prevent the Operating Company from claiming damages against the Customer.
  8. If any of the following events occur, the Management Company may cancel the purchase and sale agreement.
    (1) If you are a minor and have not obtained the consent or approval of your legal representative.
    (2) If you reside outside Japan
    (3) If the customer has previously violated these Terms and Conditions
    (4) If any information provided by the customer at the time of membership registration or order is found to be false, incorrect, or missing.
    (5) If you have neglected to fulfill your obligations to the Operating Company
    (6) If the customer has returned or refused to receive a product without a valid reason
    (7) If an obvious error is found in important information about the products, etc. posted by the Operating Company on the Service
    (8) If the customer cancels multiple times due to personal reasons.
    (9) Any other case that the Operating Company deems inappropriate

Article 8 (Payment Method)

  1. Customers shall pay for the purchased Products using the payment method selected by the Customer from among the payment methods specified by the Operating Company.
  2. If you fail to pay the price of the Products, etc. by the time specified by the Operating Company, you shall pay to the Operating Company late payment charges at the rate of 14.6% per annum.

Article 9 (Points)

  1. Points are awarded when an item purchased on TOMY MALL is shipped from the operating company. If you purchase a product at the Tech Station, you will not receive points.
  2. Points can be used to pay for products purchased through this service, with 1 point equaling 1 yen.
  3. Points will expire one year after the later of the "date the points were last awarded" or "date the points were last used."

Article 10 (Delivery Method)

Customers can receive the purchased products in the manner specified by the operating company.

Article 11 (Shipping Fees)

  1. The Customer shall pay the shipping fee, separately determined by the Operating Company, to the Operating Company on top of the product price.
  2. Notwithstanding the preceding paragraph, if the total amount of any order is 5,500 yen (including tax) or more, the shipping costs for that order will be borne by the Operating Company.

Article 12 (Returns, Exchanges, Resends, Cancellations, and Suspension)

  1. お客様が購入した商品にあきらかな不良等がある場合や、注文と異なる商品が届いた場合は、商品到着後7日以内に限り、良品と交換できるものとします。この場合、お客様は本サービスごとに定める下記のお問い合わせ専用窓口へ連絡するものとします。
    「タカラトミーモール・e組用お問い合わせ専用窓口」 : TEL 0120-950-108
    「テックステーション用お問い合わせ専用窓口」 : TEL 03-3696-6134
    ※「テックステーション用お問い合わせ専用窓口」へのご連絡の際に発生する通話料はお客様負担となります。
  2. Please note that notwithstanding the provisions of the preceding paragraph, we will not be able to accept returns or exchanges for products that fall under the following categories:
    (1) Products that have been delivered to the customer more than 7 days ago
    (2) Used products
    (3) Products not purchased using this service (items purchased using services other than this service are not eligible).
    (4) Any part of the product, its accessories, packaging, wrapping, etc. that has been discarded, lost, damaged, or significantly soiled by the customer
    (5) Products with only minor differences in product specifications
    (6) Products that have only scratches, uneven paint, etc. that are objectively difficult to prevent during the production of the product
    (7) Products with defects solely due to reasons of the customer (including the fact that the product is different from the image of the product)
    (8) Products purchased due to a mistaken order caused by some reason related to the Internet environment
  3. Please note that if there are repeated cancellations due to customer reasons, or if the operating company deems cancellations inappropriate based on the transaction amount or content, we may cancel all reservations made by the customer and suspend future product purchases.
  4. We cannot accept cancellations due to customer reasons after a product order has been completed (except in cases falling under paragraph 1 of this article). If a customer declines to receive a product after placing an order due to customer reasons, we may cancel all products reserved without notice and suspend future transactions. Please note that if the operating company confirms that a customer has registered as a new member, we will cancel all orders without notice for customers whose transactions have been suspended.
  5. If the product is not received due to a customer's circumstances and needs to be resent, a re-shipping fee of 3,300 yen (tax included) will be added to the invoice amount.
  6. Please note that if you are absent for an extended period of time and products are returned due to reasons such as your absence from the delivery company, we may cancel all of your reserved products and suspend your account information.

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Chapter 4 Precautions when using this service

Article 13. Terms and Restrictions of Use of the Service

  1. Customers are responsible for paying all fees and expenses for terminals, equipment, operating systems, Internet environments, communication means, communication charges, electricity, etc. necessary to use this Service.
  2. The Operating Company may limit the provision of all or part of the Service to Customers who meet the following conditions: age, identity verification, registration information, and other conditions that the Operating Company deems necessary.
  3. If the Operating Company deems it necessary, it may change the content of all or part of the Service (including specifications, design, audiovisual presentation and all other matters) and may terminate all or part of the Service at any time without prior notice to Customers.

Article 14 Advertising

  1. The Operating Company may display and post advertisements for the Operating Company or third parties on the Service.
  2. Based on the member information registered by the customer, the operating company may provide information (such as sending information deemed useful and necessary to the customer, advertising products, etc., and planning campaigns held on the Service site) by email newsletters, direct mail, and other methods. If the customer does not wish to receive such information, the customer may choose not to receive such information when registering the member information, or may stop receiving such information by following the method specified by the operating company. However, this does not apply to the provision of information that the operating company considers necessary for the operation of the Service.
  3. The content of the information provided in the preceding paragraph may be changed based on the information registered by the customer (for example, information about events near the area where the customer lives may be provided). If the customer has registered information using the same ID (email address) for services managed and operated by operating companies other than this service (hereinafter referred to as "other services"), the Company may provide the information provided in the preceding paragraph based on the registration information for both this service and the other services.

Article 15 Services of other businesses

This service may include services or products provided by other businesses affiliated with the operating company, as well as advertisements for such services or products. The businesses providing such services or products are responsible for such services or products.

Article 16 Intellectual Property Rights

All content on this service (works, portraits, characters, and all other information, excluding posted content) is the property of the operating company or a third party designated by the operating company, and is the property of the copyright and other intellectual property rights, usage rights, and other rights. Please be careful not to use the content beyond the scope permitted by copyright law.

Article 17 Prohibited Matters

When using the Service, you must not engage in the following acts:

  1. Any act that violates or may violate these Terms and Conditions.
  2. Any act that infringes or may infringe the copyright, trademark, or other intellectual property rights, property, privacy, portrait rights, or other rights of the operating company or any third party.
  3. Any act that unfairly discriminates against or slanders the Operating Company or third parties, encourages unfair discrimination against third parties, or damages their reputation or credibility.
  4. Pretending to be someone other than yourself, pretending to have representative or agent authority when you do not, or falsely claiming to be affiliated or cooperative with another person or organization.
  5. Reproducing, loaning, reprinting, redistributing, or pledgeing this Service or information about this Service without prior written consent from the Operating Company.
  6. Any act that interferes with other users' use of the Service.
  7. The act of illegally rewriting or deleting information stored in the operating company's equipment.
  8. The act of transmitting harmful computer programs such as viruses.
  9. Any act that places a burden on the servers of the operating company or a third party, or any act that interferes with the operation of this Service or the network system, or any act that may result in such an action.
  10. If you are a minor, using the Service without the consent of your guardian or parental authority.
  11. Selling, buying or transferring account information.
  12. Buying, Selling or Transferring Coupons.
  13. Actions that the operating company determines to be for the purpose of resale, such as buying up large quantities of a specific product.
  14. An act that is carried out with the intent of encouraging another act, knowing that that act falls under any of the preceding items.
  15. Any act that the operating company determines to be in violation or likely to be in violation of laws, regulations, or public order and morals.
  16. Any other conduct that the operating company deems inappropriate.

Article 18 Customer Responsibilities

  1. Customers shall use this service at their own risk and shall be fully responsible for all actions taken in this service and the results thereof, except in cases where there is a defect in the product.
  2. If the Operating Company determines that you have violated these Terms, it will take any measures it deems necessary and appropriate. However, the Operating Company is under no obligation to prevent or correct such violations unless required by law.
  3. If the Operating Company suffers directly or indirectly any damages (including expenses for the Operating Company's employees to resolve issues arising from your use of the Service, damage to the Operating Company's reputation and brand, and attorney's fees) due to your use of the Service (including cases where the Operating Company receives a complaint from a third party due to such use), you must immediately compensate for this in accordance with the Operating Company's request.

Article 19 Disclaimer of Liability of Operating Company

  1. The Operating Company does not guarantee, either explicitly or implicitly, that the Service is free from factual or legal defects (including defects related to safety, reliability, accuracy, completeness, validity, suitability for a specific purpose, security, etc., the integrity of information such as account information, operability, suitability for the environment and device used, errors and bugs, infringement of rights, etc.). Furthermore, the Operating Company is under no obligation to provide the Service to Customers by removing such defects, or to provide the Service permanently.
  2. The Operating Company shall not be liable for any damages incurred by the Customer as a result of this Service, except in cases where there is a defect in the product.
  3. If the contract (including these Terms) between the Operating Company and you regarding the Service constitutes a consumer contract as defined by the Consumer Contract Act, the provisions of the preceding paragraph shall not apply. However, in this case, the Operating Company shall not be liable for any damages incurred by the customer as a result of default or tort caused by the Operating Company's negligence (excluding gross negligence) that arise from special circumstances (including damages that at least one of the Operating Company or the customer foresaw or could have foreseen).
  4. In addition to the preceding paragraphs, the Operating Company shall not be liable for any of the following damages incurred by the Customer:
    (1) Damage suffered by the customer due to changes or interruptions to the provision of the Service or the system
    (2) Damages incurred when the Service cannot be used due to inability to connect to the Internet, problems receiving e-mails, or other reasons.
    (3) Damage caused to the customer by products purchased using this service (excluding product liability).
    (4) Rights to coupons and points if account information is deleted or suspended.
    (5) Damage suffered by the customer due to a malfunction of the server or infrastructure
    (6) Damage caused to the customer due to an error in the display on the Service

Article 20 Contact Method

  1. The Operating Company will contact you regarding this Service in one of the following ways:
    ①Posting in a location on the Service that the operating company deems appropriate
    ②Posting on websites operated by the Operating Company or in places deemed appropriate by the Operating Company on official websites related to the Service
    3) Notifications and push notifications to the email address registered by the customer
    ④ Any other method that the Operating Company deems appropriate
  2. If the Customer is unable to receive a notice from the Operating Company for any reason, including but not limited to an incorrect email address registered by the Customer, device settings or configuration errors, communication failure or malfunction, the Customer will be deemed to have received the notice from the Operating Company, and the Operating Company shall not be liable for any losses or lost profits arising therefrom.
  3. Contact from Customers to the Operating Company regarding the Service shall be made by submitting an inquiry form provided in a location deemed appropriate by the Operating Company on the Service or on a website operated by the Operating Company, or on the official website for the Service, or by a method specified by the Operating Company.

Article 21 Questions, etc.

If you have any questions about how to use TOMY MALL, please check the "Frequently Asked Questions" section of TOMY MALL Top Page. If you have any questions about how to use this service (excluding TOMY MALL), please contact the operating company in the manner specified in Paragraph 3 of the preceding article.

Article 22 Severability

In the unlikely event that any provision of these Terms is deemed invalid, this will not affect the validity of the other provisions. In such a case, the invalid provision shall be automatically replaced with a valid provision that can achieve the originally intended economic purpose as much as possible, and you agree to this in advance.

Article 23 Governing Law and Jurisdiction

These Terms shall be governed by the laws of Japan. Any disputes between you and the Operating Company arising from or in connection with these Terms and the Service shall be submitted to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

2013年4月1日 施行
2014年4月1日 改訂
2017年3月6日 改訂
2019年10月1日 改訂
2021年11月1日 改訂
2022年9月1日 改訂
2023年12月4日 改訂
2024年9月18日 改訂
2024年12月20日 改訂
2025年8月8日 改訂

TOMY MALL

Class E

Tech Station

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