Phone Orders (only in Japanese)

0120-950-108

Weekdays 10:00-17:00 (excluding weekends and holidays)

Shipping costs for orders over 2200 yen will be covered by our company
  
TOMY MALL Christmas gifts Recommended toys feature! 2025

*The purchase amount eligible for points does not include consumption tax, shipping fees, or other fees.

・Process from membership registration to delivery

・Convenient payment method: atone next month payment (convenience store/direct debit)

・ TOMY MALL 's eco-activities
As part of our eco-friendly activities, TOMY MALL
We have discontinued including a delivery note.
For purchase history My Page You can view it from here.

Membership stage determination

Membership stage will be calculated based on the shipping amount (tax included) from 00:00 on April 1st of each year to 23:59 on March 31st of the following year.
Your membership level will be determined on April 1st of each year.

Notes

  • ・Please check your membership stage on your My Page.
  • ・Stage may be updated due to cancellations, returns, etc.
  • - If we suspect you are reselling, we may take action to lower your stage.
  • ・The shipping amount is the total amount for TOMY MALL, e-gumi, and Tech Station.
  • ・Membership stage will be reflected after April 1st of each year. It may take some time for your stage and benefits to be reflected.
  • ・Depending on the amount of your usage, your stage may be lowered from before.
  • ・If you place an order between 00:00 on April 1st and March 31st of the following year, but the order is shipped after April 1st of the following year, it will not be reflected in the next year's stage, but will be reflected in the stage of the year after that.
  • ・The fee will be calculated based on the shipping amount (including tax) from 00:00 on October 1, 2023 to 23:59 on September 30, 2024 only when the first stage of fiscal year 2024 is confirmed.
  • ・If you achieve the shipping amount for each stage within the period, you will be promoted to the next stage from the 1st of the month following the month in which you achieved the stage, and your point allocation rate will change.
  • ・The advance stage upgrade for fiscal year 2024 will be calculated based on the shipping amount (including tax) from April 1, 2024, 00:00 to March 31, 2025, 23:59.
  • ・Stage bonus points will be awarded to your My Page according to your stage as of 00:00 on April 1st every year.
  • ・Stage bonus points will not be awarded at the time of advance stage promotion.
  • ・Point award rates may be temporarily changed due to campaigns, etc.
  • -Shipment will be confirmed when you receive the shipping completion email.

Learn more about points here

TOMY MALL does not currently include paper delivery notes.
You can check your purchase history from My Page.

タカラトミーモールでは、プラスチック緩衝材ではなく、紙の緩衝材を使用しております。
また、一部の商品は再生原料を使用した気泡緩衝材でお届けしております。
再生原料を全く使用しない気泡緩衝材に比べて1本あたり約34%のCO2排出量削減になります。

タカラトミーモールでは、バイオマスシュリンクフィルムを商品の梱包に使用しております。
植物など再生可能な生物由来の有機資源を原料に合成されたバイオマスプラスチックを使用することで、石油由来プラスチックと比較して、約17%のCO2排出量削減になります。

Recommended environment

The operating environment, recommended OS and browsers are as follows.

PC

Latest version of Google Chrome
Latest version of Microsoft Edge
Latest version of Firefox
Latest version of Safari

Smartphone

Latest iOS version
Android latest version