Phone Orders (only in Japanese)

0120-950-108

Weekdays 10:00-17:00 (excluding weekends and holidays)
2200円以上送料当社負担
　　
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Description based on the Specified Commercial Transactions Act

The service name "TOMY MALL" (hereinafter referred to as the "Service"). ）
* Click here for the indication based on the Act on Specified Commercial Transactions regarding the products of "Tech Station"

1. Name of the sellerTOMY Company, Ltd. Co., Ltd., TOMY Company, Ltd. Marketing Co., Ltd., TOMY Company, Ltd. Arts Co., Ltd., TOMYTEC Co., Ltd.
* Varies depending on the product
2. Address of the seller7-9-10 Tateishi, Katsushika-ku, Tokyo
3. Contact Information TOMY MALL Inquiries
TEL：0120-950-108
(Reception hours: 10 a.m. ~ 5 p.m. *Weekdays excluding national holidays and year-end and New Year holidays)
For inquiries by e-mail, please use the inquiry form below.
https://takaratomymall.jp/shop/pages/contact.aspx
4. Sales ManagerTOMY Company, Ltd. Co., Ltd. Representative Director Akio Toyama
TOMY Company, Ltd. Marketing Co., Ltd. Representative Director Yoshimitsu Kokoshi
TOMY Company, Ltd. Arts Co., Ltd. President & CEO Toshihisa Kondo
TOMYTEC Co., Ltd. President Michio Iwatsuki
5. Sales priceThis will be displayed when you go through the purchasing process for products sold within this service.
6. Any other charges that the customer must pay in addition to the sales price You will be responsible for the cost of information devices and terminals, internet connection fees, communication fees, etc. Please inquire about these fees with your internet provider, mobile phone company, etc. In addition, the following fees will be charged separately.
  1. Consumption tax (prices are inclusive of tax)
  2. Shipping fee 748 JPY (Tax incl.) nationwide per purchase
    * If one purchase is 5,500 JPY (Tax incl.) or more, we will bear the shipping fee
    * Delivery is not possible in the case of some remote islands or outside Japan
    * Products listed in the Hishoku Yu Packet service will be charged a flat rate of 350 JPY (Tax incl.) per purchase separately
  3. When paying by cash on delivery, a separate fee will be charged as follows:
    Less than 10,000 yen: 330 yen
    10,000 yen or more but less than 30,000 yen: 440 yen
    30,000 yen or more but less than 100,000 yen: 660 yen
    100,000 yen or more but less than 300,000 yen: 1,100 yen
    (All of the above COD fees are inclusive of tax.)
    Cash on delivery is not available for orders over 300,000 yen.
  4. When using NP deferred payment, a flat deferred payment fee of 248 yen will be charged separately.
    * If you pay via bank transfer, a separate transfer fee will be charged.
  5. When paying at a convenience store, a flat rate convenience store payment fee of 330 yen (tax included) will be charged separately.
    Convenience store payment is not available for orders over 300,000 yen.
7. Payment Period
  • In the case of payment by credit card: At the time of product shipment *Some products are excluded
  • In the case of payment by cash on delivery: When the product arrives
  • NP Pay Later (convenience store, post office, bank): Within 14 days of invoice issuance
  • If paying by atone: by the 10th of the following month
  • If paying by Amazon Pay: At the time of product shipment
  • If paying with PayPay:
    ① When using PayPay balance, at the time of payment completion
    ② Credit (formerly known as deferred payment) When using this service, the card company is billed when payment is completed.
  • In the case of payment by convenience store payment: Within 23:59 two days after ordering
8. Payment Method
  1. Credit card payment
  2. Cash on delivery (Sagawa Express)
  3. NP Pay Later (convenience stores, post offices, banks)
  4. atone Next month payment (convenience store/direct debit)
  5. Amazon Pay
  6. PayPay payment
  7. Convenience store payment
9. Product shipping method and shipping time
  • Sagawa Express Co., Ltd.
  • Within 3 business days from the date of order confirmation
    * Pre-order products and made-to-order products will have a separate shipping date.
    In addition, please note that even products on sale may be ordered on the scheduled shipping date after the 3rd business day.
    * During the busy season and the long holiday period of this service, the number of days of the long holiday period will be added to the 3 business days until the product is shipped. In addition, we will contact you at the Top Page of this service for busy seasons and long holidays.
10. Cancellation, return and exchange We do not accept cancellations, exchanges, or returns due to customer reasons after the order has been completed.
If the product you receive is different from what you ordered, you may exchange it for a new product within 7 days of receiving the product. In this case, you must contact the service center (TEL 0120-950-108) to exchange it for a new product.
If you have any questions about the product you have purchased, or if there are any initial defects, malfunctions, or missing parts, please contact the manufacturer's contact information listed on the product packaging.
Regardless of the above, please note that we cannot accept returns or exchanges for the following products:
  1. Products that have been delivered to the customer more than 7 days ago
  2. Used products
  3. Products not purchased using this service (items purchased using services other than this service are not eligible)
  4. Any part of the product, its accessories, packaging, wrapping, etc. that has been discarded, lost, damaged, or significantly soiled by the customer
  5. Products with only minor differences in product specifications
  6. Products that only have scratches, uneven paint, etc. that are objectively difficult to prevent during the production of the product
  7. Products with defects solely due to customer reasons (including the product being different from the image of the product)
  8. Products purchased due to incorrect ordering caused by some reason related to the internet environment
11. Shipping fees for returns and exchangesShipping costs for returns and exchanges will be borne by the customer if the return or exchange is due to personal reasons, but will be borne by our company if the return or exchange is due to a defective product or incorrect product.
12. E-mail address when advertising mail order sales by e-mail takaratomymall@bs.takaratomy.co.jp
no-reply@takaratomymall.jp
news@mail.takaratomyfans.com
13. Other
  1. If there are any order deadlines or quantity restrictions, these will be displayed on the relevant product page.
  2. Ordered items can only be shipped to addresses within Japan.