こちらのページは、タカラトミー公式ショッピングサイト『タカラトミーモール』に多くいただくお客様からのお問い合わせ、またはお客様にお伝えしたい内容をFAQ形式でまとめたものになります。『タカラトミーモール』へお問い合わせいただく前に、一度ご確認ください。なお、こちらのページは状況により追加、変更させていただく場合がございます。
ご注文完了後のお客様の都合によるキャンセルは承っておりません。注文と異なる商品が届いた場合は、トップページ上部の「お問い合わせ」又は、「配送や個人情報に関するお問い合わせ先」の中の「お問合せ連絡フォーム」をお使いいただきご連絡ください。その際、オーダーIDを必ずご連絡ください。
以降の当店でのご注文や受付等をお断り（アカウント停止）させていただく場合がございます。
We cannot accept changes to products or quantities after your order has been confirmed. Please understand that, as we outsource payment collection to a payment agency, especially for credit card payments, we are unable to change the amount charged due to changes to your order.
Once an order has been placed, it is not possible to add additional items to the order.
TOMY MALL currently only accepts orders via PC screen. Orders can also be placed on a smartphone or tablet, but we cannot accept orders from feature phones (general mobile phones called Galakei). We also accept orders over the phone, so please call during business hours. (Telephone: 0120-950-108 Weekdays 10:00-17:00) *Only Japanese is supported.
If you are ordering for the first time, you will be required to register as a member, so please read the terms of use.
In addition, when ordering products, please let us know the product number to make the process smoother.
If the total purchase price is less than 5,500 yen, a shipping fee of 748 JPY (Tax incl.) will be charged separately. In addition, a handling fee may be charged depending on the payment method. Please check the usage guide for details.
*Due to campaigns, etc., the minimum total shipping cost up to our payment may change.
*The customer is responsible for any internet connection fees and mobile phone packet charges associated with purchasing products.
Products that are listed for sale on "TOMY MALL" are eligible for mail order.
After placing your order, you will receive an "Order Confirmation Email", so you can check your order status there. You can also check your order status from My Page -> Purchase History after logging in.
欲しい商品が在庫切れの場合、入荷案内メールを申し込むことができます。
緑色のボタン「入荷案内の申し込みをする」をクリックすると、入荷案内メールの配信申し込みが完了します。商品入荷時、または予約商品追加時にメールにてお知らせいたします。
※一部商品は入荷案内メールの申し込みを承っておりません
※入荷案内申し込みには、会員登録が必要です
※入荷や購入を確約するものではありません
※入荷案内申し込みをされても、状況によりご連絡できない場合があります
Please be sure to check the details of your email address and your receiving environment.
The emails we send include "member registration completion", "order acceptance", "product shipping", "email address change confirmation", "inquiry confirmation", "email news", etc. If you do not comply with the above, you will not receive emails from our store.
When you make a purchase, you can enter the points you want to use in the "Use points" section.
インターネットでは24時間お買い物をお楽しみいただけます。
※ただし定期メンテナンスや緊急メンテナンスのため、一時休止させていただく場合がございます。
・Your order may not appear in your purchase history immediately after placing your order or when the site is busy. Please check again after a while.
・If a payment error occurs, the purchase may not appear in your purchase history.
We have sent an email with the following subject to the affected customers. For details,
Email subject: [Important] Payment Notice [TOMY MALL]
Please check.
ウェルカム・ブロンズ会員のお客様はご購入金額100円毎に1ポイント
シルバー会員のお客様はご購入金額100円毎に2ポイント
ゴールド会員のお客様はご購入金額100円毎に3ポイント
が加算されます。（※一部の商品を除きます）獲得できるポイント数は各商品詳細ページの「獲得ポイント」をご確認ください。
ポイント付与対象のご購入金額には消費税、運賃、その他手数料などは含まれません。
キャンペーン、クーポンなどのご利用状況により、ポイント付与数は変動することがあります。
また、会員登録や初回LINE連携時にもポイントが付与されます。
加算のタイミングは、商品の出荷が確認されたタイミングとなっております。
※代引決済のお客様は、商品到着後、ポイントがご利用いただけるまで、数日お待ちいただく場合がございます。
The points you collect can be used towards your next purchase, with 1 point being worth 1 yen.
Some products are great value and have a higher cashback rate, so please check the product page for more details.
The validity period is one year from the date of your last purchase (※This applies to purchases for which points were awarded (shipping date)). If you do not use your points by the due date, they will expire, so please be careful if your points are about to expire.
*If points are not awarded at the time of purchase, such as if the full amount is paid with points, you will not be eligible.
You can choose from the following six payment methods:
*There are some payment methods that cannot be selected depending on the product.
As a general rule, you cannot change the payment method after placing an order. If you need to change the method for unavoidable reasons, please contact our call center.
If the total purchase price is less than 5,500 yen, a shipping fee of 748 JPY (Tax incl.) will be charged separately. In addition, a handling fee may be charged depending on the payment method. Please check the usage guide for details.
*Due to campaigns, etc., the minimum total shipping cost up to our payment may change.
*The customer is responsible for any internet connection fees and mobile phone packet charges associated with purchasing products.
ご購入代金によって手数料が違います。
1万円未満330円
1万円以上3万円未満440円
3万円以上10万円未満660円
10万円以上30万円未満1,100円
（上記代金引換手数料は全て税込み金額になります）
※30万円以上のご注文では、代金引換はご利用になれません。
※2025年3月31日をもちまして、代金引換決済のご利用は終了いたしました。
Customers will be charged a flat rate of 248 yen for deferred payment. If you choose NP deferred payment and pay via bank transfer, you will be charged a separate transfer fee. Transfer fees vary by bank, so please contact your bank for more information.
コンビニ決済の手数料は一律330円をお客様にご負担いただきます。
コンビニ決済時の各社でのお支払いについての詳細はこちらをご確認ください。
DGFTお客様サポート https://www.veritrans.co.jp/user_support/
After shipping, you will receive the product by mail from Net Protections within a few days. If you change your settings to receive emails from the "@netprotections.co.jp" domain, you will receive emails when invoices are sent, etc.
You can apply for a reissue by clicking the link in the [Invoice Shipping Completed] email sent by Net Protections.
After the product has been shipped, you can issue a web receipt or web invoice from the "Purchase History" screen on your My Page.
1. Go to the "Purchase History" screen on your My Page.
2. Click on the order ID for which you want to issue a web receipt or web invoice and proceed to the purchase history details screen.
3. Fill in the "Name" and "Notes" in the receipt printing section displayed at the bottom of the screen, then press the "Issue Online Receipt" button.
4. Please print out the displayed web receipt and web invoice.
- Web receipts and invoices can be issued for one year from the date the product is shipped.
・Web receipts and web invoices cannot be issued for returned orders.
・If your payment method is "credit card," "Amazon Pay," or "PayPay," a web receipt will be issued.
・If your payment method is "cash on delivery," "NP deferred payment," or "atone," an invoice will be issued online.
・Once entered, the recipient name and notes cannot be changed. In addition, we cannot combine receipts or invoices for multiple orders.
・When viewing the web receipt or web invoice for the second time or later, it will display "(Reissue)."
・Please check for yourself whether the printed form can be used for expense settlement, etc.
- The web receipts issued are not subject to stamp tax as they are a display of receipt data stored electronically.
配送員が荷物をお届の際、代金と引換にお渡しする代金受取の明細が代金引換決済の領収書になります。
※2025年3月31日をもちまして、代金引換決済のご利用は終了いたしました。
The payment receipt or transfer slip you received when you made the payment will serve as your receipt.
If you use online banking, please contact your bank.
The deduction period varies depending on the credit card company you have a contract with, so please inquire with your credit card company.
Payment is by lump sum only.
We will deliver it via Sagawa Express.
Some products will be delivered by Sagawa Express's "Hikyaku Yu-Packet" service.
We cannot accept shipments using delivery companies other than those specified by our company.
If you do not specify a delivery date, we will deliver your order as soon as possible.
『タカラトミーモール』では商品発送の目安としてご注文後、タカラトミーモール稼働日3日以内の発送とさせていただいております。
ただし、『タカラトミーモール』の長期休業期間中は、商品発送までの3日に長期休業期間の日数を追加させていただきます。
また予約商品や、一部特別な商品、離島への配送に関しましては、お届けまでさらにお時間をいただく場合もございます。
It is possible to order pre-order items and regular items at the same time. However, there are exceptions, such as some pre-order items, including WEB original items, that cannot be ordered at the same time. (This is controlled by the system.)
In addition, if you order multiple pre-order items that have not yet been released and regular items that are currently on sale, the items will be delivered on the latest release date of the pre-order items. Please be careful when ordering pre-order items, and consider splitting your orders in advance.
If you are not at home, a notice of absence will be left in your mailbox, and you can specify the date and time of redelivery using the contact information written on the notice.
商品お届け時にご不在の場合、配送業者が商品を一定期間保管いたします。
原則として、配送業者の保管期間内にお受け取りください。
配送業者の保管期間内にお受け取りいただけなかった場合、商品は当店に返送されます。
返送後、保管期間が経過した商品は返品扱いとなります。返品となった商品の再発送はお受けできません。
再発送をご希望の場合は、コールセンターまでお問合せください。なお、往復の送料はお客様のご負担となります。
※状況により再発送ができない場合がございます。
In order to improve purchasing convenience for overseas customers, this website has introduced "Buyee Connect" and has opened a dedicated cart for access from overseas. When accessing from overseas, a cart for overseas orders will be displayed, and by using this cart to connect to the proxy purchasing service "Buyee", you can enjoy multilingual customer support, overseas payment methods, delivery to 19 countries and regions, and low-cost delivery plans in some areas. For more information, click here
*Although this product complies with Japanese quality and labeling standards according to the target age group, we do not guarantee that it complies with standards in countries or regions other than Japan.
During the purchase process, Step 2 "Specify your order method" under "Delivery method", you can specify the delivery date.
You can specify the delivery date between 7 days and 19 days after the order date. (This will be displayed on the screen.)
In addition, if your request falls during a period when TOMY MALL is closed for an extended period, we may not be able to accommodate your request. In the event of a TOMY MALL being closed for an extended period, we will notify you via the TOMY MALL homepage.
当通販は佐川急便株式会社が設定する以下の時間帯指定をご利用いただくことができます。
※当通販から以下の指定で出荷しましても、雪や事故などの道路事情によりご希望日時にお届けできない場合がございます。また、離島など着日、時間帯指定ができない地域があります。
※飛脚ゆうパケット便をご利用の場合は、着日指定と時間指定はできません。
1. Morning
2.12:00-14:00
3.14:00-16:00
4.16:00-18:00
5. 18:00-21:00 (above 5 time slots)
We do not provide gift wrapping services.
If you would like a gift wrapping bag, please purchase one here and then wrap the gift yourself.
Yes, you can. In the "Shipping address" section of "Step 2 of the purchase process" under "Select your order method," select either "Change shipping information" or "Register a new shipping address" to have the item shipped to an address other than that of the person placing the order.
We will wrap your ordered items in paper cushioning and deliver them to you. The shipping label will be provided by Sagawa Express Co., Ltd., and the cardboard box will be plain. During campaign periods, we may also include products or campaign flyers in the delivery box.
Do your orders include "pre-order items"? If your order includes pre-order items, your order will be shipped once all items are in stock, even if other items are currently on sale. If you need items urgently, we recommend that you place separate orders for pre-order items and on-sale items.
We cannot combine orders into one and will ship them as one order. If you would like to combine the orders into one, we ask that you cancel your multiple orders and then place a new order.
If you purchase this item together with other items, the item will be delivered according to the item that has the latest delivery date, so please be careful when reserving this item.
Regarding initial defects, missing parts, or product handling issues that did not occur during shipment or delivery, please contact the manufacturer's customer service center directly, as indicated on the back of the product's packaging or in the instruction manual enclosed with the product.
お客様都合によるキャンセル・返品は、ご注文完了後はお受けできません。（利用規約第12条1項に該当する場合を除く）注文と異なる商品が届いた場合は、トップページ上部の「お問い合わせ」又は、「配送や個人情報に関するお問い合わせ先」の中の「お問合せ連絡フォーム」をお使いいただきご連絡ください。その際、オーダーIDを必ずご連絡ください。菓子や玩具菓子、サプリメント等の食材、カードやくじなどシークレット商品や当り外れの有る商品等に関して返品はお受けいたしません。
Please be sure to contact us in advance by calling our website (0120-950-108) or by clicking on "Contact Us" at the top of Top Page. After that, please return the item to "TOMY MALL". However, you will be responsible for all shipping costs, as well as shipping and handling fees incurred by "TOMY MALL" to send the payment to you. These will be deducted from the refund amount.
代金引換決済でご注文のお客様へは現金書留にて代金をお返しさせていただきます。その場合、現金書留でお送りするためにかかる料金は、お返しする商品代金から引いてお返しいたしますのでご注意ください。クレジットカード決済でご注文の場合、『タカラトミーモール』からクレジットカード会社への処理を止めさせていただきます。また、引き落とし処理がすでに行われてしまった場合、次月にお客様の口座へ代金をお戻しさせていただきます。返金の際、クレジットカード会社とお客様のお取引が終了している場合は、他の決済と同じ条件にて現金書留の返金とさせていただきます。
If the product you used breaks and you would like to have it repaired, you will need to call the manufacturer directly. For TOMY Company, Ltd. products, please contact TOMY Company, Ltd. 's "TOMY Company, Ltd. Customer Service Center." For products from other manufacturers, please contact the contact number listed on the product packaging directly.
より多くのお客様に商品情報を提供するため、当サイトでは機械翻訳による翻訳サービス「WOVN.io」を導入しております。
翻訳された内容は必ずしも正確ではなく、日本語とは異なる場合があります。また、翻訳後に通常カートから海外への配送ができるようになるものではありません。
海外への配送は、海外注文用カートを用いた代理購入サービス「Buyee Connect」をご利用ください。詳しくはこちら
![[TOMY Company, Ltd. Official ] TOMY MALL [Official] Online Store for Toys and Action figures](/img/usr/header/tt_logo_tomy1_2.png){kind=logo}