TOMY Company, Ltd. official shopping site, "TOMY MALL," has the following contact points for customer inquiries. Before making an inquiry, please also refer to the "Frequently Asked Questions" page. Please note that we do not sell any products that are not listed on the site.
If you have any questions about the product you are considering purchasing, the release date, price, specifications,
If you have any questions about the product you purchased, or if there are any initial defects, malfunctions, or missing parts, please contact us at the address below.
For questions about the product, initial defects, breakdowns, missing parts, etc., please check the list of contact information for each manufacturer and contact the manufacturer directly.
We TOMY MALL respond to inquiries regarding the delivery date and time of your order, delivery inquiries, order cancellations, etc.
If you have any questions about our inventory or personal information, please contact us at the address below.
*Only Japanese is supported.
| name | TOMY Company, Ltd. official shopping site "TOMY MALL" |
|---|---|
| address | 〒124-8511 7-9-10 Tateishi, Katsushika-ku, Tokyo |
| For members | Please log in and use this form to ensure we can respond to your inquiry smoothly. |
| Non-members | Please use this form to contact us. |
| Telephone reception | 0120-950-108 Reception hours: Weekdays 10:00-17:00 (excluding national holidays and the New Year holidays) *Please note that our phone lines may be busy. We recommend that you contact us by email. *We do not accept orders via email. |
If you have any questions about products other than TOMY Company, Ltd. that you are considering purchasing, or about release dates, prices, or specifications,
If you have any questions about the product you purchased, or if there are any initial defects, malfunctions, or missing parts, please contact us at the address below.
The company name written as "Distributor" on the back of the product package is the manufacturer's name. For other ways to confirm the manufacturer's name, please see below.
The first 7 digits below the barcode on the back or bottom of the product package are the manufacturer code. The last 6 digits are the product code, which varies depending on the product. (The JAN code is the 13 digits that combines the manufacturer code and product code.)
The manufacturer's name is listed on the product details page.
The "Manufacturer" will be located to the right of the product image, above the sales price
| Manufacturer name | Manufacturer Code | Products available at our store | telephone number |
|---|---|---|---|
| Takara Tomy Arts | 4904790、4582246 | Variety goods, plush toys, etc. | 0570-04-1173 |
| TOMYTEC | 4543736 | Toys etc. | 03-3695-3161 |
| skater | 4973307、4547628 | Lunch items etc. | 0742-63-2040 |
| Maruyoshi | 4513266 | Bags etc. | 03-3828-2132 |
| Komariyo | 4950510 | shoes | 03-3278-1151 |
![[TOMY Company, Ltd. Official ] TOMY MALL [Official] Online Store for Toys and Action figures](/img/usr/header/tt_logo_tomy1_2.png){kind=logo}
