This page provides a simple summary of how to use TOMY Company, Ltd. official shopping site, "TOMY MALL."
Please check the details before purchasing.
To make a purchase at "TOMY MALL", you must register as a member. Please be sure to register.
By registering as a member on TOMY MALL, your customer information (orderer, shipping address) will be managed via your ID and password, making your next order easier.
Please click the "New Registration" button on the top right of the "TOMY MALL" home screen, enter your information according to the required fields, and then register.
登録に必要な項目が表示されますので、ご入力お願いいたします。
When you press the "Confirm" button, the information you have just entered will be displayed. If there is a mistake, press "Edit"; if it is correct, press the "Register" button.
You can choose or set the delivery address for your ordered items each time you place an order.
Once you register as a member, we will send you a registration email.
*If you have set up email reception settings to prevent spam, please disable the settings or set up domain restrictions beforehand. For details, click here.
本会員登録が完了後、ページ上の「ログイン」ボタンを押すと右の画面が表示されます。
Please enter the email address and password you entered when you registered as a new member.
Your registered name and number of points will be displayed in the upper left corner of the page, and the "Login" button at the top right of the page will change to "Logout," letting you know that you are currently logged in.
You need to register as a member to purchase products.
Please select the desired product (part) from the category or series of each product (part) at the top of the TOMY MALL home screen.
We recommend that you "log in" before selecting a product. If you are "logged in," the "Login" button in the top right corner of the page will change to "Logout."
Once you have decided on the product you want, press the "Add to Cart" button.
If you wish to change the quantity, please enter the desired quantity in the quantity field.
There is a limit on the number of items that can be ordered. You cannot order more than the limit.
The title of the page will change to show your shopping cart, and the details of the items currently in your shopping cart and the total price for the items only will be displayed. If there are other items you would like to purchase, press the "Continue Shopping" button and repeat step (2) above. Once you have decided on all the items, press the "Proceed to Checkout" button.
*The total amount shown is the total amount for the product only. Please note that shipping and handling fees are not included.
The customer information you registered will be displayed as the orderer.
*You can register multiple delivery addresses by going to "New address book registration" on your My Page. Check the delivery address.
配送方法でご希望の配送日と時間が指定できます。
着日指定に関しては商品申し込み日より営業日の8日以上、18日以内でお願いいたします。
※予約商品の着日指定はできません。
ポイント使用を選ぶことができます。
お支払方法をお選びください。
代金引換・後払い（コンビニ・郵便局・銀行）・クレジットカード・atone（アトネ）翌月払い決済・Amazon Pay・PayPay決済・コンビニ決済よりお選びいただけます。
Please enter the coupon code you wish to use in the "Coupon/Campaign Code" field. You can check the coupon amount on the "Order Confirmation Page."
Please enter the campaign code you wish to use in the "Coupon/Campaign Code" field.
Multiple discount codes cannot be used.
You can check the discount amount on the "Order Confirmation Page".
When using a coupon code or campaign code, the paid product price (= total product price after discount) will be the condition for the campaign to apply.
This is the "Purchase Procedure (Order Confirmation)" page. If shipping charges are incurred at this stage (if the total price of the ordered items is less than 5,500 yen), and if you have selected cash on delivery, the cash on delivery fee will be added to the "Shipping Fee" and the final amount charged to you will be determined.
You can also check all of your order details on this page, so please make sure there are no mistakes.
If you choose credit card payment, please enter your credit card details in the form.
Click "Agree to the terms and conditions and place your order" to complete the process.
If you are paying by cash on delivery or credit card, your TOMY MALL order ID will be displayed. This number will be required if you wish to cancel your order, so please keep it in a memo or other safe place. We do not accept cancellations, exchanges, or returns for reasons of the customer's convenience after an order has been completed.
If the product you receive is different from what you ordered, you may exchange it for a new product within 7 days of receiving the product. In this case, you must contact the service center (TEL 0120-950-108) to exchange it for a new product.
If you have any questions about the product you have purchased, or if there are any initial defects, malfunctions, or missing parts, please contact the manufacturer's contact information listed on the product packaging.
Regardless of the above, please note that we cannot accept returns or exchanges for the following products:
A "TOMY MALL Order Confirmation Email" will be sent to the email address registered on your My Page after the "Order Complete" screen is displayed. The sending of this email, which contains the details of your order, means that your order has been successfully completed.
Is the email address you registered correct?
After logging in, please check the "Change Member Information" section on your My Page and correct any incorrect information if it has been registered.
If you are using a PC, please check your email filter settings. (The email may have been sorted into a spam folder.)
If your mobile phone is set to block emails, please change the settings to receive emails from the "@takaratomymall.jp" domain.
Also, please check that your mail server capacity is not full.
タカラトミーモールでは、株式会社ReviCoのレビュープラットフォームサービス「ReviCo」を利用し、
お客様からいただいた、ご購入商品の評価、レビュー情報をサイト内に掲載させていただいております。
商品発送から数日後、お客様のメールアドレスに、「レビュー投稿依頼メール」が届きます。
こちらの「レビュー投稿依頼メール」からレビューを投稿する流れとなります。
※「レビュー投稿依頼メール」は、ご注文いただいたときに登録されたメールアドレスに配信いたします。
ご注文いただいた商品ごとに、商品を評価する★印があります。
★印をクリックしていただくとレビュー投稿ページが表示されます。
レビュー投稿ページより、商品の評価とレビュータイトルとレビュー内容を入力してください。
こちらでレビュー投稿は完了となります。
ReviCoのプレゼントキャンペーンに応募するには、続けて、簡単なアンケートとReviCoの会員登録を行うことで応募完了となります。
・レビューを投稿いただいてからレビュー一覧へ反映されるまでに、日数がかかる場合があります。
・1商品に対して、レビュー投稿は1件のみ可能です。
・投稿いただいてから、24時間経過後は、内容の修正ができません。
・「投稿依頼メール」の再送はできません。
・一部、レビューの投稿ができない商品があります。
・購入していない商品への商品レビューを投稿することはできません。
・タカラトミーグループ社員及び関係者はレビュー投稿できません。
Telephone order reception desk: TOMY MALL Customer Center 0120-950-108
Reception hours: Weekdays 10:00-17:00
*If there are any changes to reception hours, such as during the New Year holidays, we will announce it in advance on the website.
The personal information obtained from customers will be used for shipping products and responding to inquiries.
For details on the handling of personal information, please click here.
⇒ Regarding the handling of personal information
送料は全国一律748円、5,500円以上お買い上げで送料当社負担になります。
お支払方法 NP後払い（手数料248円）
The following groups A to C cannot be ordered at the same time.
You must register as a member to purchase products.
Products sold at "TOMY MALL" are those listed on our online shopping site, and orders can only be placed through the order form displayed when ordering at "TOMY MALL".
If the item you want is out of stock, you can sign up to be notified when it becomes available.
Click "Subscribe to receive stock notifications" to complete your email notification application. You will be notified by email when the product arrives or when a pre-order item is added.
『タカラトミーモール』では、クレジットカード決済、NP後払い（コンビニ・郵便局・銀行）、atone（アトネ）翌月払い決済、Amazon Pay決済、PayPay決済、コンビニ決済、代金引換決済（佐川急便）をご用意しております。
また予約商品・限定商品等、商品により決済方法を限定させていただく場合がございます。
| お支払い着日指定に関しては商品申し込み日より営業日の | Pre-order items | Regular products |
|---|---|---|
| Credit card | ○ | ○ |
| NP Pay Later (convenience stores, post offices, banks) | ○ | ○ |
| atone (Atone) Next month payment settlement | ○ | ○ |
| Amazon Pay | △ | ○ |
| PayPay payment | 〇 | 〇 |
| Convenience store payment | ○ | × |
| Cash on delivery | ○ | ○ |
※2025年3月28日より代金引換決済はご利用いただけません。
The following credit cards can be used at TOMY MALL.
The purchase price will be billed by your card company in the same way as regular card charges, based on the terms and conditions of each credit card membership.
Payment services such as various debit cards and prepaid cards (e.g. au Wallet, SoftBank Card) cannot be used.
Please do not enter your credit card number in the field.
What is 3D Secure?
This is an identity authentication service that allows you to make online purchases using your credit card more safely. It can prevent fraudulent use such as "spoofing" through the theft of credit card information.
How to use 3D Secure
The password to be used with 3D Secure must be registered and issued in advance by the credit card issuer.
Please contact the card issuer listed on the back of your card to find out whether your credit card supports 3D Secure and how to set it up and use it.
TOMY MALL does not directly collect or store customer card information; instead, it processes credit card payments using the functions of a payment processing company, DG Financial Technology, Inc.
Notes about NP Pay Later (convenience stores, post offices, banks)
If you select NP Pay Later (convenience store, post office, bank) on our online shopping site, it is a safe and easy payment method that allows you to pay later at a convenience store, post office, or bank.
This is a safe and easy payment method that allows you to pay later at a convenience store, post office, or bank after confirming the arrival of the product. The invoice will be mailed separately from the product, so please pay within 14 days of issuance.
後払い手数料：248円
後払いのご注文には、株式会社ネットプロテクションズの後払いサービスが適用され、同社へ代金債権を譲渡します。
NP後払い利用規約及び同社のプライバシーポリシーに同意して、後払いサービスをご選択ください。
ご利用限度額は累計残高で55,000円（税込）迄です。なお、初回の注文時は30,000円（税込）までのご利用となります。
詳細は上のバナーをクリックしてご確認ください。
またNP後払いを選ばれた方で、銀行から支払いをされる場合は、別途振込み手数料が必要となります。振り込み手数料は銀行により異なりますので、ご利用の銀行にお問い合わせください。
NP後払いには与信審査がございます。審査が通らなかった場合はご注文がキャンセルとなり、タカラトミーモールよりご登録のメールアドレス宛に通知いたします。
Notes about atone next month payment (convenience store/direct debit)
atone is a payment system that anyone can use immediately. You can pay for this month's usage in one lump sum at a convenience store or by direct debit the following month.
You can earn 1 point for every 200 yen you spend, and earn NP points that can be used for shopping at atone. For more information, please see the atone official website.
The payment number will be emailed to you at the beginning of the month following your purchase. Please make your payment by the 10th of the following month using a convenience store terminal such as Loppi or a bank ATM (Pay-easy).
You can choose from the following four payment methods. Please complete the procedure by the end of the month via the smartphone app or your online account page.
(1) Convenience store terminal/bank ATM (Pay-easy) *Standard setting
(2) Electronic barcode (convenience store)
(3) Postcard invoice (convenience store)
(4) Direct debit
*Convenience store terminals/bank ATMs (Pay-easy) cannot be used to make payments at 7-Eleven.
*Electronic barcode and postcard invoices can also be paid at 7-Eleven.
お支払い方法によって請求手数料が発生します。詳細についてはこちらをご確認ください。
ご利用月のみ請求手数料209円(税込)が発生いたします。
支払期限日は支払い方法によって異なります。
代金は株式会社ネットプロテクションズの会員規約に基づき指定の方法で請求いたします。
ご利用上限額は、お客様のご利用状況に応じて変動いたします。
What is Amazon Pay? Amazon Pay is a payment method that allows you to easily shop using the shipping address and credit card information registered on Amazon.co.jp.
ご注文後の配送先、注文内容の変更はできません。
Amazonポイント・Amazonギフトはご利用できません。
※お客様ご自身でAmazon Payにチャージして頂ければご利用頂けるようになります。詳しくはこちらをご覧ください。
限定品や、一部予約商品ではご利用できない場合がございます。
各種クーポンコード・キャンペーンコードのご利用は、タカラトミーモール会員登録が必要です。
アプリからご購入の際はご利用できません。
PayPay payment is a payment method that allows you to pay from your PayPay account. You can choose from PayPay balance or credit (formerly known as deferred payment).
When making a payment using your PayPay balance, you will need to charge your account with an amount equal to or greater than the payment amount in advance.
You cannot charge your PayPay balance at TOMY MALL.
You can top up your PayPay balance via the PayPay app or compatible bank ATMs.
You must make the payment within 5 minutes after the PayPay screen appears.
If you wait longer than 5 minutes, an error screen will be displayed. Please display the PayPay screen again and make the payment within 5 minutes.
For details about PayPay payments, please visit the PayPay official website.
『タカラトミーモール』では配送、及び代金引換決済に関して佐川急便株式会社を利用しております。地域により、佐川急便株式会社の代金引換決済がご利用いただけない地域がございます。佐川急便株式会社の代引き決済がご利用いただけない地域からのご注文の場合、お客様へご連絡しご注文を一度キャンセルいただき、別の決済方法で再度ご注文をお願いする場合がございます。
*If the item is being sent to a different address than the purchaser, payment will have to be made by cash on delivery at the recipient, so please be careful when using this as a gift.
In addition, if you choose cash on delivery payment, the following additional fees will be charged, so please check this before placing your order.
※2025年3月28日より代金引換決済はご利用いただけません。
コンビニエンスストアにて、注文完了時のお支払い受付番号もしくは払込票を用いてお支払いいただく方法となります。お支払い上返金額は手数料込みで300,000円までとなります。お支払期限は注文完了から2日後の23:59までとなります。
コンビニ決済には手数料330円が必要となりますのでご確認の上ご注文ください。
以下の店舗でお支払いができます。
セブンイレブン、ローソン、ファミリーマート、ミニストップ、セイコーマート、デイリーヤマザキ
※一部ご利用いただけない商品がございます。
また期日までにご入金いただけない場合は、キャンセルとなります。お支払い後の返金はお受けできません。
コンビニ決済時の各社でのお支払いについての詳細はこちらをご確認ください。
DGFTお客様サポート https://www.veritrans.co.jp/user_support/
When ordering from "TOMY MALL", the following fees will be charged in addition to the product price.
If the total amount of your order is less than 5,500 JPY (Tax incl.), you will be charged a flat shipping fee of 748 JPY (Tax incl.) nationwide.
For some products (marked as Hikyaku Yu-Packet), customers will be charged 350 JPY (Tax incl.) as shipping fee.
→Subscribe to our email newsletter
When placing an order, any fees required for credit card payment will be borne by TOMY MALL and will not be charged to you.
ご注文商品の決済方法として「NP後払い（コンビニ・郵便局・銀行）」を選ばれた方が対象になります。後払い手数料は一律248円をお客様にご負担いただきます。
※NP後払いを選ばれた方で、銀行から支払いをされる場合は、別途振込み手数料が必要となります。振り込み手数料は銀行により異なりますので、ご利用の銀行にお問い合わせください。
Customers will be charged a flat rate of 330 yen for convenience store payments.
This applies to those who choose "cash on delivery" as the payment method for the ordered items. The total amount of the ordered items will be applied and the cash on delivery fee will be determined.
| Total amount (tax included) | Cash on delivery fee (tax included) |
|---|---|
| Less than 10,000 yen | 330円 |
| 10,000 yen or more, but less than 30,000 yen | 440円 |
| 30,000 yen or more, but less than 100,000 yen | 660円 |
| 100,000 yen or more, but less than 300,000 yen | 1,100円 |
『タカラトミーモール』では商品発送の目安としてご注文後、タカラトミーモール稼働日3日以内の発送とさせていただいております。ただし、『タカラトミーモール』の長期休業期間中は、商品発送までの3日に長期休業期間の日数を追加させていただきます。
予約品（発売前）の商品は配送希望日指定はできません。
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