Notice of shipping and holidays during the New Year holidays
Thank you for using TOMY MALL.
Year-end and New Year shipping
Orders placed by 23:59 on Friday, December 26, 2025 will be shipped within the year.
Orders placed after 00:00 on Saturday, December 27, 2025 will be shipped sequentially from Monday, January 5, 2026.
*Please note that if you enter your address incorrectly or there are any payment issues, your order may be delayed.[Notes]
・Delays may occur due to weather and traffic conditions.
・If you order a pre-order item that has not yet been released and a released item at the same time, the item will be delivered on the latest release date of the pre-ordered item.
(Please be careful when ordering pre-order items, and consider splitting your orders in advance.)
・For products ordered between 17:00 on Monday, December 15, 2025 and 10:00 on Monday, January 5, 2026, we cannot accept requests for specific delivery dates and times. Thank you for your understanding.
Year-end and New Year inquiries
We apologize for the inconvenience, but during this period, our contact information will be as follows:
Our phone numbers are very busy around the New Year holidays, so please use the inquiry form.
*We accept inquiries via the inquiry form 24 hours a day, but we will respond to inquiries in the order they are received during business hours.
| due date | Contact Us |
|---|---|
| Monday, December 22nd | 〇 |
| December 23rd (Tuesday) | 〇 |
| Wednesday, December 24th | 〇 |
| December 25th (Thursday) | 〇 |
| December 26th (Friday) | 〇 |
| Saturday, December 27th | × |
| December 28th (Sunday) | × |
| Monday, December 29th | △ *Inquiries by email only |
| December 30th (Tuesday) | × |
| Wednesday, December 31st | × |
| January 1st (Thursday) | × |
| January 2 (Friday) | × |
| Saturday, January 3rd | × |
| January 4th (Sunday) | △ *Inquiries by email only |
| Monday, January 5th | 〇 |
We apologize for any inconvenience caused during this period, and we appreciate your understanding and cooperation.