Thank you for using TOMY MALL.
Orders placed by 23:59 on Thursday, December 26th will be shipped within the year
Orders placed after 00:00 on Friday, December 27th will be shipped out starting from Saturday, January 4th, 2025.
*Please note that if you enter your address incorrectly or there are any payment issues, your order may be delayed.・There may be delays due to weather and traffic conditions.
・If you order a pre-order item that has not yet been released and a released item at the same time, the item will be delivered on the latest release date of the pre-order item.
(Please be careful when ordering pre-order items, and consider splitting your orders in advance.)
・Please note that we cannot accept delivery date and time requests between Thursday, December 5, 2024 and Monday, January 6, 2025.
We apologize for the inconvenience, but during this period, our contact information will be as follows:
Our phone numbers are very busy around the New Year holidays, so please use the inquiry form.
*We accept inquiries via the inquiry form 24 hours a day, but we will respond to inquiries in the order they are received during business hours.
| due date | Contact Us |
|---|---|
| Monday, December 23 | 〇 |
| December 24 (Tuesday) | 〇 |
| December 25 (Wednesday) | 〇 |
| Thursday, December 26 | 〇 |
| Friday, December 27 | 〇 |
| December 28 (Saturday) | △ *Inquiries by email only |
| Sunday, December 29th | × |
| Monday, December 30 | × |
| December 31 (Tuesday) | × |
| January 1 (Wednesday) | × |
| January 2 (Thursday) | × |
| Friday, January 3 | × |
| Saturday, January 4 | △ *Inquiries by email only |
| January 5 (Sunday) | × |
| Monday, January 6 | 〇 |
We apologize for any inconvenience caused during this period, and we appreciate your understanding and cooperation.
