Thank you for always using TOMY MALL.
At our store, we have been experiencing difficulties connecting to our website due to a large number of customers accessing the site when pre-orders for new TOMICA series products begin.
In addition, it has become clear that first-run special edition TOMICA models in particular are being illegally resold at high prices on auction sites and flea market sites.
Therefore, in consideration of the above, and to provide customers using TOMY MALL with a more convenient ordering experience, we would like to inform you that we will be changing the reservation method for new TOMICA series products as follows.
- ・We will not provide prior notice of the reservation start date or time.
- ・We will no longer accept reservations at midnight on the reservation start date.
- ・When the reservation start time arrives on the reservation start date, you will be notified via push notification on the official TOMY MALL app.
If you would like to receive information from our store in the future, please download the official TOMY MALL app in advance and register for push notification settings.
*Please set "Allow real-time notifications" to "Yes".
Click here to download the official TOMY MALL app.
Please note that we do not accept orders over the phone for products on the day reservations begin.
Please make your reservation via the official TOMY Company, Ltd. online store or the official TOMY MALL app.
Although there are still areas where we need to improve, we will continue to strive to provide better service to satisfy our customers, and we appreciate your continued patronage.